HOW TO BE A GOOD CUSTOMER

Let's be honest. For years, we've taken retail for granted. We've treated it as a dumping ground for our daily frustrations—a place where we could make a mess and expect someone else to clean it up.

We've sometimes treated employees as less than equals, and some of us have even wielded the threat: "I'll shop somewhere else." What we didn't realize is that employees were often thinking, "Please do."

Now we're discovering there may not be many other places left to shop.

THE RETAIL APOCALYPSE

Noticed all the empty storefronts lately?

The rise of online shopping and post-pandemic shifts have made it harder for stores to staff and stock appropriately. After getting a break during Covid, many employees are saying, "I'm not going to take it anymore."

Retail can be incredibly stressful, and great employees are hard to find. When you interact with our team, please remember: good salespeople are EVERYTHING. Help us keep ours by treating them well.

WHAT IS A GOOD SALESPERSON?

A good salesperson isn't selling—they're listening and informing. They're thoughtfully matching you with the best products and demonstrating their merits when appropriate. A good salesperson is an artist who listens and comes to understand you. They make it fun, AND they're willing to work hard on your behalf. That's the Chantilly way.

THE SUCCESS OF RETAIL ALSO DEPENDS ON YOU

Retail is a team effort. You want stores with good employees? Make it a pleasure for employees to work with you.

Your friendly greetings and positive attitudes make a real difference. Good customers energize employees—they don't deplete them. When employees are stressed by pushy, negative, or unappreciative customers, they're less calm and creative.

We treat our customers exceptionally well, and we expect the same treatment in return.

OUR FAVORITE CUSTOMERS

We stay in business for the good customers:

Those who make it a pleasure
Those who want and appreciate our assistance and insight
Those who allow us to use our talents and knowledge
Those who return to us regularly (our "regs")
Those who WANT to keep their business with us

GOALS FOR OUR CUSTOMERS

Be HAPPY
Have a good time
Find what you need, or discover a great new option
Feel seen and heard
Leave more confident than you came in
Hopefully discover something new and wonderful along the way

This is a team effort.

Whether the business succeeds or fails, we'll do it together.

Let's keep Chantilly Lace the "Cheers" of lingerie!